“Three years ago, our collision center was in in need of some attention. Our quality was great, but our volume and cycle time were not where they needed to be. Our inability to get cars done in a reasonable time had an immense negative impact on our customer satisfaction as well. Two and a half years ago, we began working with the people from Key Choice, and it has proven to be one of the best business relationships I have ever had. Our customer satisfaction consistently runs over 95 percent, our cycle time is in the top 10 percent of the industry, our volume has increased 62 percent in the last 2 years. Key Choice has given us great purchasing power, but more importantly incredible paint manufacturer support. The greatest advantage I have found with the Key Choice people is having access to the leaders of some of the highest-performing collision centers in the country. This has truly been a win-win-win relationship.” -Key Choice Member

“I’m extremely pleased to be a member of the Key Choice group because it has helped me grow my business through training programs, workshops, and networking with other member owners and managers of Key Choice. Along with deep discounts on equipment and paint materials to increase my profits, I would highly recommend any qualified shop to join the Key Choice team.” -Key Choice Member

“Group purchasing is only the first step to improving profit by cost reduction; dollars saved through better purchasing flow straight to the bottom line. A few of us have studied the lean format and made many changes within our shops. I have a quote I’ve used for years, and I use it when training about lean processes: ‘If a shop or a person says they’re lean, they’re far from it. You’ll never be 100 percent lean. It’s about constant, continual improvement.’ Although the shops are all a bit different, they pursue commonalities by collaborating on identifying best practices and putting them into action—85 percent of the processes are standardized.” – John Magowan